How do I place my order?
To place an order:
- Finish adding items to your shopping cart
- You may choose to process through our website checkout or through PayPal.
- If you wish to continue through our website checkout, please click on the “Checkout” button located on the right side of the screen.
- If you wish to continue through PayPal, please click on the PayPal button
- You will be transferred to our Customer Information page. You will be prompted to enter:
- Email address
- Phone number
- If you have a valid discount code, you may enter it in the " Discount" field located on the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
- Continue by clicking the “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue to Payment Method”
- You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
- Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via email.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at firstname.lastname@example.org.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at email@example.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the order number and details of your purchase.
Will I receive tracking information ?
We provide tracking information for every order. Tracking will be available once your product is shipped. You will receive shipping notifications directly to your email box along with your tracking number. To track your order now, go to "Track My Parcel" section.
Please allow 1-3 days for your tracking information to appear.
How do I add items to my cart?
To add items to your cart:
- Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
- Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.
How do I view and modify what’s in my shopping cart?
To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantities you want to purchase of any item in your cart by updating the quantity listed. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.
You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.
What are your payment options?
We accept four types of major credit cards (MasterCard, Visa and American Express), as well as PayPal.
How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
What is your return & exchange policy?
Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. You may contact us at firstname.lastname@example.org for more information. We will reply to your inquiry as soon as possible.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
How do I care for my jewelry?
- Put your cosmetics on first and your jewellery on last to avoid damage caused by products like make-up, perfume and hairspray.
- Take off your jewellery when using cleaning products including soaps.
- Avoid contact with hard surfaces.
- Leave your jewellery at home when you sport or are heading to the beach.
- Use a soft cloth to polish your silver.
- Store your jewellery individually in a box or jewellery pouch.
- Place it in an area with low humidity.